PRIVACY POLICY

This Privacy Policy explains how Wild Creek Graphics ABN 52 245 287 676 collects, holds, uses and discloses personal information provided to us or otherwise collected by us offline or online, including through our website (Site).

In this Privacy Policy, we, us and our means Wild Creek Graphics.

PRODUCT PHOTOGRAPHY

Wild Creek Graphics regularly photographs stickers, artwork, designs and other products during production within our workshop.

These photographs may be used on our website, social media platforms or other Wild Creek promotional material.

By engaging our services you acknowledge that completed or in-production products may be photographed and displayed for these purposes.

If you do not want your product photographed or published, please notify us before or during production and we will respect your request.

PERSONAL INFORMATION WE COLLECT

The personal information we may collect includes:

• your name
• email address, mailing address, street address and telephone number
• payment and transaction information
• postcode and general demographic information
• information provided through customer surveys, enquiries or correspondence
• details of products and services you have purchased or enquired about
• browser session, device, network and general location information
• page views, session data, acquisition sources, search queries and browsing behaviour
• information collected through cookies and similar technologies
• information provided through our website, applications or associated social media platforms
• any other personal information you provide to us directly or through an authorised third party.

We may collect personal information directly from you or from third parties where permitted.

HOW WE USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information to:

• provide and manage our products and services
• process orders, payments and deliveries
• communicate with you
• respond to enquiries and customer service matters
• maintain business and administrative records
• operate and improve our website and online services
• conduct analytics, market research and business development
• administer competitions, promotions or customer benefits
• provide advertising and marketing where permitted
• comply with legal obligations
• establish, exercise or defend our legal rights
• resolve disputes or payment matters.

DISCLOSURE TO THIRD PARTIES

We may disclose personal information where reasonably required to:

• IT, hosting, data storage and website service providers
• payment processors and financial service providers
• freight, delivery and fulfilment providers
• marketing and advertising providers
• analytics providers
• professional advisers
• contractors and service providers
• debt recovery providers
• business partners where relevant
• competition sponsors or promoters
• courts, tribunals, regulators or law enforcement authorities where required by law
• parties involved in an actual or proposed sale, transfer or restructuring of our business or assets.

Some service providers may be located outside Australia or may store or process information outside Australia.

ANALYTICS AND META BUSINESS TOOLS

Our website may use third-party analytics and advertising technologies including Google Analytics and Meta Business Tools.

Meta Business Tools may include the Meta Pixel, advanced matching and Conversions API. These technologies may allow customer activity and website interaction data to be shared with Meta for advertising, analytics and measurement purposes.

Users may be able to manage or disconnect certain activity through their Meta or Facebook account privacy settings.

Use of Meta Business Tools is subject to Meta's applicable terms and privacy policies.

YOUR CHOICES AND CONSENT

By providing personal information to us you consent to its collection, use, holding and disclosure in accordance with this Privacy Policy.

You are not required to provide personal information. However, where information is required to process an order, provide a service or respond to a request, we may not be able to provide that service without it.

INFORMATION ABOUT OTHER PEOPLE

If you provide us with personal information about another person, you must have the authority or consent necessary to provide that information to us.

ACCESS AND CORRECTION

You may request access to personal information we hold about you.

Where permitted by law, we may refuse access in certain circumstances and will provide reasons where required.

If you believe information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us. We will take reasonable steps to correct information where appropriate.

MARKETING AND UNSUBSCRIBING

You may request that we stop using your personal information for direct marketing at any time.

You can unsubscribe using the link or facility contained in the relevant communication or by contacting us.

COMPLAINTS

If you believe we have not handled your personal information appropriately or have breached applicable privacy obligations, please contact us with details of your concern.

We will review the matter and respond as reasonably required.

STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure and we cannot guarantee the security of information transmitted over the internet.

COOKIES

Our website may use cookies and similar technologies to operate the Site, remember preferences, analyse website activity and support advertising.

Cookies may also enable third-party services including Google and Meta to deliver advertising or measure interactions across websites and platforms.

Where you provide personal information through our Site, that information may be associated with information collected through cookies or similar technologies.

You can control or disable cookies through your browser or device settings although this may affect some website functionality.

LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites.

We do not control those websites and are not responsible for their privacy practices, content or security.

This Privacy Policy does not apply to third-party websites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time by publishing the revised version on our Site.

The version published on our Site will be the current Privacy Policy.

CONTACT

For questions, privacy requests or complaints please contact:

Wild Creek Graphics
ABN 52 245 287 676

Via the contact page on our website.