RETURNS & REFUND POLICY

Please contact Wild Creek Graphics through our contact page before returning any product so we can assess the issue and provide appropriate return instructions.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

CHANGE OF MIND

Wild Creek Graphics does not offer returns or refunds for change of mind.

This includes:

• incorrect size selection
• selecting the wrong product
• deciding you no longer require the product
• failing to read or understand the product description before purchase.

This does not affect your rights where a product is faulty, incorrectly described or otherwise fails to meet an applicable consumer guarantee.

FAULTY OR INCORRECT PRODUCTS

If you believe a product is faulty, damaged, incorrectly supplied or does not match its description please contact us with details of the issue.

We may request photographs, further information or return of the product so the matter can be assessed.

Where a product does not meet an applicable consumer guarantee you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and nature of the problem.

CUSTOM OR MADE-TO-ORDER PRODUCTS

Custom-made, printed, personalised or made-to-order products cannot be returned solely because you change your mind or no longer require the product.

Where a custom product is faulty, materially different from the approved specification or otherwise fails to meet an applicable consumer guarantee your statutory rights continue to apply.

CUSTOMER-SUPPLIED CONTENT

Where we manufacture products using artwork, logos, photographs, trade marks or other material supplied by you, you confirm that you own that material or have permission to authorise its reproduction.

You are responsible for ensuring material supplied to us does not infringe the intellectual property or other rights of a third party.

Further conditions relating to customer-supplied content are set out in our Terms of Service.

RETURN SHIPPING

Please contact us before sending a return.

Where return postage is required for a reason not involving a product fault accepted by Wild Creek Graphics, return shipping will generally be the customer's responsibility.

Where a product is confirmed to have a problem covered by Australian Consumer Law we will reimburse reasonable return costs where required by law.

Returned products should be packaged appropriately to prevent additional damage while in transit.

We recommend using a trackable delivery service where appropriate.

INTERNATIONAL ORDERS

International orders are generally not eligible for change-of-mind returns because of the costs and practical limitations associated with international freight.

This does not exclude any consumer right or remedy that applies by law to a faulty, incorrectly supplied or otherwise non-compliant product.

Customers should contact us before returning an international order.

REFUNDS

Where a refund is approved it will generally be returned to the original payment method.

Please allow processing time for your bank or payment provider after the refund has been issued.

If an approved refund has not appeared within 10 business days please contact us so we can investigate.

RETURN ADDRESS

Do not return products without first contacting us.

Approved returns may be directed to:

Wild Creek Graphics
PO Box 126
Mundaring WA 6073
Australia

RELATED POLICIES

This Returns & Refund Policy should be read together with our:

• Terms of Service
• Shipping & Delivery Policy
• Privacy Policy
• Copyright Enforcement & Media Use Policy.

CONTACT

For return, refund or product concerns please contact:

Wild Creek Graphics
ABN 52 245 287 676

Via the contact page on our website.